We map your current operations to establish a baseline for AI impact. By documenting existing customer journeys, processes, and touchpoints, you create a foundation for identifying AI opportunities and risks without missing critical areas where AI could enhance or disrupt operations.

Our process brings together stakeholders from customer service, operations, IT, compliance, and leadership to analyze AI's potential impact. This collaboration reveals how AI changes will ripple across departments, identifying potential conflicts, resource needs, and coordination requirements before implementation.

We examine multiple operational layers (customer actions, front-end interactions, back-end processes, support systems) to show where AI could operate. This reveals how AI tools will interact with existing systems, infrastructure needs, and data flow between AI and non-AI components.

The process helps teams map scenarios and identify failure points where AI could introduce bias, errors, or friction. Teams can then design safeguards, fallback procedures, and human oversight proactively.

Our visual process helps teams identify hidden costs and resource requirements for AI implementation. It reveals which processes need new tools, training, workflow changes, or infrastructure upgrades.